Find out why it drops out — and fix the cause.
We audit audio, IP, and intercom systems when they don't behave as designed. From packet loss and clock drift to multicast flooding and switch configuration, we diagnose the underlying issue and deliver a prioritised action plan.
The Challenge
When an audio system fails intermittently, the symptoms rarely point to the cause. A dropping Dante stream might be caused by a misconfigured switch, a PTP grandmaster that's lost sync, or an IGMP querier that stopped responding weeks ago.
Without proper diagnosis, teams end up chasing symptoms — swapping cables, rebooting devices, replacing equipment — and the problem returns. What's needed is a structured audit that separates cause from symptom and delivers a written report the team can act on.
What We Do
- Clocking and sync-loss diagnosis across Dante, AES67, and ST 2110-30 devices
- Multicast flooding analysis and IGMP/querier configuration review
- Switch configuration review — VLANs, QoS, and multicast policy
- Packet-loss, latency, and jitter analysis — with measurement at the device level, not just the switch
- Intercom system audits — matrix, IP, trunking, and wireless coverage
- Documentation review — signal flows, patch schedules, and addressing plans
What You Get
- A written audit report with findings, risks, and prioritised actions
- A recommended remediation plan — a phased action list
- Network and switch configuration review notes
- Signal-flow and clocking diagrams (if not already present)
- A follow-up review after remediation (optional)
Credentials That Back This Service
- Dante Certification Levels 1–3 (Audinate)
- Calrec AoIP training (network design, multicast, PTP, IP standards)
- OMNEO Networking Expert certificate
- NETGEAR AV Level 1 and Broadcast ST 2110 training
When to Call Us
- Live systems dropping streams intermittently
- Post-migration IP audio instability
- Intercom failing at specific times or in specific rooms
- A facility that has grown organically and needs a health check
- A system being handed over from an integrator and needing an independent review
Frequently asked questions
Do you audit remotely or on-site?
Both. Many audits begin with documentation and configuration review remotely, followed by on-site measurement where needed.
How long does an audit take?
Typically 3–10 business days depending on the size of the facility and how much documentation already exists. We scope it before we start.
Something isn't behaving as designed?
Tell us what's happening. We reply with next steps and, where useful, a short scoping call.